FREQUENTLY ASKED QUESTIONS OR CONTACT US!

SHIPPING & RETURNS

SHIPPING
We ship all our items within 2 -3  business days. We use Parcel Post by Australia Post that normally delivers parcels in 2+ business days Australia wide. Currently we are offering FREE shipping on all our items.

RETURNS
By law we will ONLY refund items if there is a major problem with the product you bought from us such as:

  1. Product doesn’t fit it’s description as displayed.
  2. The product is significantly different from a sample, description or demonstration model.
  3. The product cannot do as you needed it to do, or what it is normally supposed to do.
  4. The product is unsafe.
  5. Please read under SECTION 5 – PRODUCTS OR SERVICES – CONDITION on our terms and conditons pages.
  6. All returns and refunds will be subjected to our exculsive decision.
  7. Should the dispute result in a refund and product was shipped to you FREE OF CHARGE, you agree to pay the shipping cost of the return of the goods & product.
  8. No refunds will be given if you have simply changed your mind.

If you have any questions, please feel free to contact us before you make a purchase of any of our products.

YOUR PRIVACY

Our privacy policy is made up of the folloiwng:

  1. SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
  2. SECTION 2 – CONSENT
  3. SECTION 3 – DISCLOSURE
  4. SECTION 4 – OUR ONLINE STORE
  5. SECTION 5 – THIRD-PARTY SERVICES
  6. SECTION 6 – SECURITY
  7. SECTION 7 – AGE OF CONSENT
  8. SECTION 8 – CHANGES TO THIS PRIVACY POLICY

Please visit our OUR PRIVACY STATEMENT & TERMS OF SERVICE for full details.

TERMS OF SERVICE

OVERVIEW

This website is operated by Pehnawa Australia. Throughout the site, the terms “we”, “us” and “our” refer to Pehnawa Australia. Pehnawa Australia offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current online store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Please visit our OUR PRIVACY STATEMENT & TERMS OF SERVICE page for more details.

PAYMENT SECURITY

PAYMENT

When you choose a direct payment gateway to complete your purchase, then a PCI-DSS for (Payment Card Industry Data Security Standard) compliant payment gateway is used to store your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

free delivery australiawide ticket

GET IN TOUCH!

0400 201 427